4noreason

You might want to read part 1 of this blog post first!

So, after getting more than a little annoyed with Very (in particular their spare parts department) we decided to make a complaint via their website rather than wait around yet again for another phone call which we probably wouldn’t receive. So I eagerly filled in the form and rather than explain the situation yet again, I sent them a link to part 1 of this blog post. With hindsight we probably should have done this earlier. Within a couple of minutes we received an (albeit automated) email confirming that our compliant was being looked into and then the next day I got a phone call from a very lovely woman called Lisa.

Lisa had been in contact with the elusive spare parts department who had told her that this was a “very common complaint” and that “part M was attached to part L and part P was attached to part O”.

We rushed home to verify this as we’d obviously spent some time with our 13 new HNGEs and weren’t entirely convinced by this as an explanation….

You know that feeling you get when you try to fill a balloon with flour by trying to blow it up first. The one where you feel really stupid (as my partner will contest). Doh!

I’ll try to save some face by showing you what we were looking for:

…and what we were sent (both part O and L look pretty much the same):

I hope you can see how we might have been confused. It appears that the HNGEs we were looking for are screwed to the bottom of the HNGEs that we were sent (and already had). I really don’t know why it took over 2 months, 13 phone calls and a compliant to glean this information but at least we can finally pack our clothes away in their new home!

To say sorry for 2 months without a wardrobe we were offered some money off both this and are next purchase. And who says stupidity doesn’t pay!

Thank you Lisa from Very – you’re a star!